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For help with device setup, check out our How-To Page

Is my Earzz device 100% accurate in detecting the different sounds?

No sound recognition AI can be perfectly accurate in every setting and Earzz AI is no exception. Which is why Earzz comes with our patent pending sound recognition AI with purpose designed cloud infrastructure that is updated routinely based on your feedback - to get as accurate as possible in recognising your specific sounds at home.

How do I know that the sounds are being picked up by my Earzz device?

The third LED at the very bottom will blink when any audible sounds are being heard.

What do the three (3) LEDs on the Earzz device represent?

The top side LED indicates that the bluetooth pairing is enabled (only used during device set up). The middle side LED represents your wi-fi connection status. This blinks when no wifi is found by the device. The bottom side LED indicates when the Earzz device is listening for sounds around you. This blinks when any audible sounds are being heard by your Earzz device.

How do I change the wi-fi network my Earzz device is connected to?

This can be done by factory resetting your device and setting it up again on a different Wifi network. Please follow the factory reset and Device set up procedures as laid out in the manual. The Device Manual is available on the website as well, seen here: https://shorturl.at/fpJS7

Does Earzz device come with an offline mode?

Earzz devices require wi-fi to operate and be functional.

Do I need to have my Earzz device always plugged-in?

For best performance of Earzz devices, we advise you to keep them always plugged-in. However, Earzz devices have in-built rechargeable batteries for temporary wireless operations.

How many sounds can my Earzz device listen for?

Currently, you can listen for up to six sounds at the same time.

How do I set which sound my Earzz device should listen for?

Once you have set your Earzz device online, select the “Add/Edit Sounds” button to move into the sound selection screen. Select/Unselect your sounds from the categorised list presented, and hit the "Confirm Sound" button.

How do I customise my notification settings for my Earzz device?

Tap the "Edit device Settings" button to take you into device settings, and select the "edit notification preferences" option to configure the devices you wish to be notified on. You may also pause all notifications or delete devices you no longer wish to be notified on.

How do I customise my notification frequency for my Earzz notifications?

Tap the "Edit device Settings" button to take you into device settings, and hit the "edit notification preferences button" , select the "Notification Frequency" button. From the Notification preferences screen, select the “Notification frequency” option in order to set the corresponding frequency for your notifications.

Can I add another user to get notifications from my Earzz device?

Not yet but something we are looking into. Currently, you can connect up to six (6) devices on the same account. Simply download the app sign in with your account credentials on the devices you wish to get notified on.

The Wifi LED has dropped, what should I do?

Make sure the device is within wifi range.

What are the minimum requirements for the mobile app?

Smartphone compatibility (Smartphones running iOS 13 or later, Android 5 or later)

Where can I see a log of all my notifications?

By selecting “Sound log” through the primary menu, you can access and filter through all the notifications received across all your Earzz devices.

How do I factory reset my Earzz device from the mobile app?

From the device settings screen, select the “Disconnect Device” button in order to remove this device from your profile. Once you have removed/disconnected your Earzz Home Monitor from the Earzz app, press and hold the main power button of the Earzz Home Monitor for 10 seconds while the device is powered up until the side LEDs start blinking. Once the device has completely reset, the top ring LED will remain solid.

What sounds does Earzz recognise?

Please refer to the sounds page for an exhaustive list of sounds Earzz devices can recognise. The list of sounds that Earzz recognises is constantly growing. If you have any that you think will help you that you don’t find in the list, feel free to drop us a line in our Contact Us page.

How do I reset my password?

If you are logged in the app already, select the "Account" button on primary menu, select "Account Details" and then select "Change password". If you are signed out of the app, select the 'Sign in' option, then select the "Forgot password?" and follow through the instructions to reset your password.

How do I update my profile details?

Select the "Account" button on primary menu, select "Account Details" and then select "Update details".

Will Earzz recognise all types of sounds within each sound selection?

Our AI models are trained to detect a wide variety of different types of sounds within each sound category. However, there may be sound types that may not be detected. We try to overcome this challenge by constantly training up our AI models with new sound variations, and also adding new sound categories entirely. Please do contact us via support@earzz.co.uk if you have any questions.

How do I delete my Earzz account?

Select the "Account" button on primary menu, select "Account Details", select "Delete Account".

Is Earzz waterproof?

Earzz is designed for indoor use only, and not waterproof. More details can be found in the tech specs.

Where can I place my Earzz device to listen out for all the sounds that I want and What is the range of Earzz?

We recommend that you place your Earzz device next to or close enough to the source of the sounds that you wish to listen for, this would ensure that the Earzz device is able to pick up sounds of interest. Finally, please ensure the device is not obstructed or covered, or placed next to the TV or any loud sources of noise. More details on best practices are included in the manual of the device. Earzz devices are not to be placed near or on top any hot and wet surfaces as they are not designed to be waterproof. We advise that you place Earzz as close as possible to the sounds' sources. In reality, detection ability would depend on a number of factors such as loudness of the sound, existing noise within the environment and the usage. The Earzz device won’t work if it is inappropriately used, for example, if the microphone is blocked, if it is used in a noisy environment, or if it has been damaged.

How do I enable bluetooth on my Earzz device for pairing with my smartphone?

Push and hold the power button for 5 seconds until the top LED begins glowing. Make sure to only pair one device at a time. Ensure Earzz device is close to your mobile device.

Do I need bluetooth on my mobile device in order to pair with my Earzz device?

Yes, bluetooth must be enabled on your mobile device using the Earzz mobile app in order to pair with your Earzz device.

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